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BankTech Asia 2020 - Sri Lanka Series Conference Agenda

We are back again for the 3rd year, promising a greater BankTech Asia 2020 – Sri Lanka Series Conference and Exhibition on the 12th & 13th of February 2020. This year’s discussion of trends, issues and opportunities are going to be unparalleled to previous years. As there will be exciting discussions on the trends, issues and opportunities with the themes of Fintech, Retail Banking Technology, Innovation, Payments & Transactions as well as technology risk management. We are excited to see you back for BankTech Asia- Sri Lanka 2020 series, an event not to be missed on those keen on expanding their banking technology and innovation strategy to the next level.

08:00am - 09:00am
Registration for BankTech Asia 2020 – Sri Lanka Series
09:00am - 09:10am
Opening Remarks
09:10am - 09:20am
Welcome Remarks

Consumers around the globe expect their banks to act and interact more like top technology companies. How many chatbots will we deploy? How much AI will we be using? What will result in all these transformations? Find out as we gather some of the digital transformation specialist to discuss about the latest trend and future development.


Ruwan Bakmedeniya, Chief Information Officer, Hatton National Bank, Sri Lanka

• Saving the time of the customers and making the system error-free to a great extent.
• Customer readiness to move online with the enhancement in speed and accessibility.
• Talent to support transformation process.


Loo Eng Hock, Group Head of Transaction Banking, Hong Leong Bank, Malaysia

10:50am - 11:20am
Refreshment Break & Tour to Exhibition Hall

• Countries around the world are moving from cash to digital wallet, how are Sri Lankans taking advantage of this new hype?
• Integrating Biometric authentication for extra security measure.
• Discussion on technologies that is being use to provide smooth transaction.

• Deep dive into the opportunity and challenges in borderless payment.
• Discuss on the complication of cross border compliance.

12:45pm - 02:15pm
Networking Luncheon & Tour to Exhibition Hall

• Banks are reaching out to innovative FinTech to provide solution to improve processes and customer satisfaction.
• Case studies on successful implementation.


Roger Norton, Country Head Transaction Banking, Standard Chartered, Sri Lanka

According to the World Bank, the increment of access to account ownership is a trend that can be found in nearly every developing country. This session will look into the implementation the National Financial Inclusion Strategy of the regional countries and how financial institutions can involve to ensure success of the plan.

03:45pm - 04:15pm
Refreshment Break & Tour to Exhibition Hall

• Leveraging of the popularity of mobile phones to make banking available for everyone.
• Penetrate the unbanked through the power of social media.
• Collaborations with telco companies to reach out to the rural areas.

End of Day 1, BankTech Asia 2020 - Sri Lanka Series
08:00am - 09:00am
Registration for BankTech Asia 2020 – Sri Lanka Series
09:00am - 09:15am
Opening Remarks

• Observe patterns in past data to predict future trends in trading.
• Implementation of chatbots to reach out to more client inquiries while analyzing data simultaneously.
• Enables financial institutions to easily get answers in real-time to key business questions.

• Collect customer experience data in real-time across all channels and touchpoints.
• Monitor end-to-end customer journeys to create 360º view of every customer.
• Track and address individual customer feedback with closed-loop functionality.

10:45am - 11:15am
Refreshment Break & Tour to Exhibition Hall

• Fraud detection with analysing on past spending behaviours on different transaction instruments to point out odd behaviour.
• Harnessing the power of machine learning and big data to prevent.
• Criminal activities and monitor potential threats.

• Leveraging on data protection act to increase customer experience.
• Dive into the key Data Protection Act worldwide and regional.
• Importance to adopt Data Protect Act for all countries.

12:45pm - 02:15pm
Networking Luncheon & Tour to Exhibition Hall

• Keep pace with real-time updates of digital transactions.
• Understand the use of verification of multiple factors – cross-referenced an individual through different data sources to verify its legitimacy.

Aiyappan Ganesan, Head of Information Services, CIMB Bank, Singapore

• Regulations regarding open banking in Southeast Asia has not been properly set unlike in Europe, where they have implemented PSD2 (Payment Service Directive).
• How open Banking gives benefits to customers, fintechs and even banks.
• Enabling faster banking transactions.

03:30pm - 04:00pm
Refreshment Break & Tour to Exhibition Hall

• Discuss how regulations can help to safeguard the interest of financial institution.
• Payments regulatory framework, impact and evolution in the digital era.

04:40pm - 05:00pm
Closing Remarks
End of Day 2, BankTech Asia 2020 - Sri Lanka Series