Consumers around the globe expect their banks to act and interact more like top technology companies. How many chatbots will we deploy? How much AI will we be using? What will result in all these transformations? Find out as we gather some of the digital transformation specialist to discuss about the latest trend and future development.

Panellist:

Ruwan Bakmedeniya, Chief Information Officer, Hatton National Bank, Sri Lanka

• Saving the time of the customers and making the system error-free to a great extent.
• Customer readiness to move online with the enhancement in speed and accessibility.
• Talent to support transformation process.

Loo Eng Hock, Group Head of Transaction Banking, Hong Leong Bank, Malaysia

• Countries around the world are moving from cash to digital wallet, how are Sri Lankans taking advantage of this new hype?
• Integrating Biometric authentication for extra security measure.
• Discussion on technologies that is being use to provide smooth transaction.

• Deep dive into the opportunity and challenges in borderless payment.
• Discuss on the complication of cross border compliance.

• Banks are reaching out to innovative FinTech to provide solution to improve processes and customer satisfaction.
• Case studies on successful implementation.

Roger Norton, Country Head Transaction Banking, Standard Chartered, Sri Lanka

According to the World Bank, the increment of access to account ownership is a trend that can be found in nearly every developing country. This session will look into the implementation the National Financial Inclusion Strategy of the regional countries and how financial institutions can involve to ensure success of the plan.

• Leveraging of the popularity of mobile phones to make banking available for everyone.
• Penetrate the unbanked through the power of social media.
• Collaborations with telco companies to reach out to the rural areas.