BankTech Asia 2019 - Sri Lanka Series Conference Agenda

With the great success and feedback of BankTech Asia 2018 Sri Lanka Conference & Exhibition, we will be returning for the 3rd year, promising a greater BankTech Asia 2019 – Sri Lanka Conference and Exhibition on the 13th and 14th of November 2019. This year’s discussion of trends, issues and opportunities are going to be unparalleled to previous years. As there will be exciting discussions on the trends, issues and opportunities with the themes of fintech, retail banking technology, innovation, payments and transactions as well as technology risk management. We are excited to see you back for BankTech Asia 2019 – Sri Lanka series, an event not to be missed on those keen on expanding their banking technology and innovation strategy to the next level.

08:00 am - 09:00 am
Registration for BankTech Asia 2019 – Sri Lanka
09:00 am - 09:10 am
Opening Remarks
09:10 am - 09:20 am
Welcome Remarks

Consumers around the globe expect their banks to act and interact more like top technology companies. How many chatbots will we deploy? How much AI will we be using? What will result in all these transformations? Find out as we gather some of the digital transformation specialist to discuss about the latest trend and future development.

• Saving the time of the customers and making the system error-free to a great extent.
• Customer readiness to move online with the enhancement in speed and accessibility.
• Talent to support transformation process.

10:50 am - 11:20 am
Refreshment Break & Tour to Exhibition Hall

• Countries around the world are moving from cash to digital wallet, how are Sri Lankans taking advantage of this new hype?
• Integrating Biometric authentication for extra security measure.
• Discussion on technologies that is being use to provide smooth transaction.

• Deep dive into the opportunity and challenges in borderless payment.
• Discuss on the complication of cross border compliance.

12:45 pm - 02:15 pm
Networking Luncheon & Tour to Exhibition Hall

• Banks are reaching out to innovative FinTech to provide solution to improve processes and customer satisfaction.
• Case studies on successful implementation.

Roger Norton, Executive Director, Head Transaction Banking, Standard Chartered Bank, Sri Lanka

According to the World Bank, the increment of access to account ownership is a trend that can be found in nearly every developing country. This session will look into the implementation the National Financial Inclusion Strategy of the regional countries and how financial institutions can involve to ensure success of the plan.

03:45 pm - 04:15 pm
Refreshment Break & Tour to Exhibition Hall

• Leveraging of the popularity of mobile phones to make banking available for everyone.
• Penetrate the unbanked through the power of social media.
• Collaborations with telco companies to reach out to the rural areas.

05:00 pm
End of Day One, BankTech Asia 2019 - Sri Lanka Series
08:00 am - 09:00 am
Registration for BankTech Asia 2019 – Sri Lanka
09:00 am - 09:15 am
Opening Remarks

• Observe patterns in past data to predict future trends in trading.
• Implementation of chatbots to reach out to more client inquiries while analysing data simultaneously.
• Enables financial institutions to easily get answers in real-time to key business questions.

• Collect customer experience data in real-time across all channels and touchpoints.
• Monitor end-to-end customer journeys to create 360º view of every customer.
• Track and address individual customer feedback with closed-loop functionality.

10:45 am - 11:15 am
Refreshment Break & Tour to Exhibition Hall

• Fraud detection with analysing on past spending behaviours on different transaction instruments to point out
odd behaviour.
• Harnessing the power of machine learning and big data to prevent criminal activities and monitor potential threats.

Alex Dilan Perera, Head of Risk Management, Cargills Bank, Sri Lanka

• Leveraging on data protection act to increase customer experience.
• Dive into the key Data Protection Act worldwide and regional.
• Importance to adopt Data Protect Act for all countries.

Damith Pallewatte, Chief Risk Officer, Hatton National Bank PLC, Sri Lanka

12:45 pm - 02:15 pm
Networking Luncheon & Tour to Exhibition Hall

• Keep pace with real-time updates of digital transactions.
• Understand the use of verification of multiple factors – cross-referenced an individual through different data sources to verify its legitimacy

• Regulations regarding open banking in Southeast Asia has not been properly set unlike in Europe, where they have implemented PSD2 (Payment Service Directive).
• How open Banking gives benefits to customers, fintechs and even banks.

03:30 pm - 04:00 pm
Refreshment Break & Tour to Exhibition Hall

• Discuss how regulations can help to safeguard the interest of financial institution.
• Payments regulatory framework, impact and evolution in the digital era.

04:45 pm - 05:00 pm
Closing Remarks
05:00 pm
End of BankTech Asia 2019 - Sri Lanka Series

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