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    BankTech Asia 2019 - Kuala Lumpur Series Conference Agenda

    Do not miss Asia’s most innovative and exclusive BankTechAsia Conference as we go to Malaysia, Sri Lanka, Indonesia and Philippines. Marking its 11th year being the leading Banking Technology event in Asia for a decade now, BankTech Asia – Kuala Lumpur Regional Series returns in 2019 to offer the latest insights, innovations and solutions for the Banking and Fintech industry. 2018, we saw a wave of disruption sweep across the financial industry with regulators and incumbents from the region each responding with their own strategy to fintech and other disruptions. In 2019 we will see more initiatives to be more proactive rather than reactive in order to remain relevant in this ever changing landscape.

    Featuring highly interactive sessions, panel discussions, fireside chats, fin match sessions and also a pitch fest with themes ranging from Next-Gen Banking, Innovation & Financial Inclusion, Legal & Regulatory Compliance, Credit Risk & Identity, Payments & E-Wallets and AI & Data Analysis. The conference will also be discussing cutting edge, innovative solutions and technology that can help drive technology driven customer engagement and experience. Come and join us at the 11th BankTech Asia – Kuala Lumpur Regional Series 2019 to discuss hot topics around banking technologies and gain strategies on how to stay ahead of the competition.

    10:00 am – 10:05 am

    Opening Remarks by Chairperson – BankTech Asia 2021 – AI & Digital Banking

    Kenneth Lim, Banking and Fintech, Digital Strategy & Innovation Expert, Malaysia

    In Forrester’s report, AI was named the hottest trending technology in banking with the smoothness of the transition being overplayed with COVID’s acceleration to the banking’s digital transformation. There is widespread recognition that AI will make a difference in the customer experience as more banking software vendors and fintech partners build AI into their products, the accessibility of AI is growing. Hear from this session on:

    • Overcoming the data challenge: how can banks ensure that AI has enough data to learn effectively to engage, enrich and retain customers?
    • Monetizing the gold mine: how can AI be commercialized most effectively and how can banks as an ecosystem work together creating a clear AI strategy?
    • Visualizing the future: what will the AI landscape look like in 2025, steps need to be taken to integrate AI with legacy systems effectively

    Manohar Chadalavada, Managing Director, Global Head AI, Ecosystems and Open Banking, Standard Chartered Bank, Singapore

    Bank Negara Malaysia received 29 applications for a digital bank license under the Financial Services Act 2013 and the Islamic Financial Services Act 2013, following a 6-month application period, which ended on 30 June 2021. Malaysia is expected to see multiple entries with its capital requirement being lower enabling small time players with less capital, but with innovation on their side. Hear from this session on:

    • The increased pace of adoption and digitalization to handle various products for the next five to six years to ensure an integrated wealth management platform.
    • How digital banks with ‘underserved’ customers are to leverage on the digitally enabled technology architecture and experience centricity model with the imposed insight-driven strategies and actions to minimize potential risks.

    Moderator: Kenneth Lim, Banking and Fintech, Digital Strategy & Innovation Expert, Malaysia
    Speakers: Steven Wong Weng Leong, Chief Digital & Global Banking Strategist, China Construction Bank (Malaysia)
    Devabalan Theyventheran, Partner, Vietnam Country Leader & Key Accounts, IBM Consulting ASEAN

    Today’s customers are increasingly reliant on their mobile phones and they want their experiences on your app to be well personalized. Providers, fintechs and financial institutions always want to provide their customers with mobile experiences that are convenient, personalized, and seamless. In this session we’ll talk about:

    • Deciding what functionality is best to be integrated onto your application
    • Moving past the hurdles of system integrations and taking a close look at ways to leverage and action data and analytics
    • Analyzing the kind of personalization that business clients want versus the kind that consumer clients want

    Ridwan Abdullah, Co-Founder & Strategy Lead, HelloGold, Malaysia

    Most banks will turn to AI for decision-making by 2023. The existence of these various applications has assisted in directing decisions on everything from bank loans, risk assessment, automated customer service etc. Hear from this session on:

    • Connecting both front-end AI virtual assistants with back-end systems in banks
    • Banks plan to optimize its conversational AI virtual assistant in the future adjusting it to change according to customer expectations
    • Having done every operation manually for years, are banks equipped with the skills to oversee digital risk and the expertise to prevent or detect it before it makes a digital attack on customers data

    Moderator: Utpal Chakraborty, Head of Artificial Intelligence, Chief Data Scientist, Top 10 AI Thought Leaders
    Panelists: Mahesh Ramamoorthy, Chief Information Officer, YES Bank, India
    Jason Hsu, Former Legislator and Member of Parliament Taiwan & Vice President, Taiwan FinTech Association

    As banks enter the post-pandemic world, they face a consumer landscape undergoing sudden and radical change. Customer expectations have been transformed to make “anywhere, anytime” banking the norm. Perhaps
    the biggest task for banks in the race to differentiate through digital, will be achieving hyper-personalization at scale and tailoring client experiences 1:1 to feel timely, relevant and credible. Hear from this session on:

    • Real-time decisioning of transactional, contextual and behavioural data to understand how to attract, transact and engage clients
    • Banks “IOT (Interactions-Orchestration-Trust)” framework in orchestrating every customer interaction from “touch to trust”, curated solutions, real-time sensing and decisioning, intelligent processes and industrialized data and digital platforms.

    Neal Cross, Co-Founder and Chairman, PictureWealth, Australia & Former Chief Innovation Officer, DBS Bank, Singapore

    With everyone glued to their smartphones these days, banks have been in constant work to seek various aspects to deepen customer engagement. Being in the constant sprint with other banks as well as big tech companies for customers’ attention, the idea of having to manage it all on a single app brings the appeal and allows the capturing of data, monetizing their attention and builds a sense of dependency. This session speaks on:

    • Maintaining a huge store in trust can be tricky. How have customers entrusted the banks with all information for every incorporated service managing their wealth management portfolio with possible tradeoffs to be made when it comes to the privacy factor?
    • Unlocking the value of data with analytics algorithms to increase the value of information for banks to make their way to the frontier of digital banking with a huge access to a large user database overcoming the vague siloed data infrastructure.

    Moderator: Arvid Swartsenburg, Senior Director, Head Strategy & Partnerships, UOB TMRW, UOB, Singapore
    Panelists: Mathew Joseph, Vice President & Head of Artificial Intelligence Labs for CIMB Bank, India
    Arivuvel Ramu, Chief Technology Officer, Tonik Bank, Philippines

    Providing a “white glove” experience to every customer in every channel can be quite costly, but it’s what customers are expecting and is therefore becoming table stakes. Thus, identifying ways to leverage AI to service
    customers in delightful ways and drive ROI across multiple channels has been the way to go especially with the digitalization in banking. This sessions speaks on:-

    • AI’s usage to provide customers with an experience that drives business while also giving them more value.
    • Understanding different omnichannel solutions that are available and deciding who to partner with to drive these initiatives.
    • Using AI to bridge an data gaps you might have between channels.

    Premkumar Chandra Shegaran, Lead Data Scientist, Omnilytics/Oxygen Resources, Malaysia

    16:00 pm
    End of BankTech Asia 2021 - Digital Banking

    BankTech Asia 2019 - Jakarta Series Conference Agenda

    Technology innovations in banking are already transforming the financial sector and the traditional banking landscape is set to rapidly change in the next five years. Safety features, such as advanced cryptography and biometrics, will help protect against bank scams and remote applications will make it easier than ever to do your banking without visiting a branch but if you do, the experience is likely to be much more customer-friendly. The 4th BankTech Asia, Jakarta series will back on the 26th & 27th November 2019. Don’t miss out on the latest disruptive technologies implementation on to supercharge your banks operations and stay relevant in this fast paced connected world.

    08:00am - 09:00am
    Registration
    09:00am - 09:05am
    Welcome Address

     

    Selva Nagappan, Organizing Chairperson, BankTech Asia 2019 – Jakarta Series

    • Regulations regarding open banking in Southeast Asia has not been properly set unlike in Europe, where they have implemented PSD2 (Payment Service Directive).
    • How open Banking gives benefits to customers, fintechs and even banks.
    • Enabling faster banking transactions.

     

    M. Yohan Muchori, Group Head API Management, Bank Negara Indonesia

    • Engaging customer only on FS will be the thing of the past.
    • Embedding ourselves within customers ecosystem.
    • Ultimately providing what customer expects in the new digital norm.

     

    Altona Widjaja, Head of New Digital Ventures, OCBC NISP, Indonesia

    10:30am - 11.00am
    Morning Break

    • Game changer on banking customer acquisition through digitalization.
    • Opportunities on digital partnership to improve customer experience to get lending product.

    Moderator:

     

    Pujo Ari Wibowo, Head of Operations Transformation, PT ANZ Bank Indonesia

     

    Panellists:

     

    Altona Widjaja, Head of New Digital Ventures, OCBC NISP, Indonesia

     

     

    Sugumar Munisamy, Senior Vice President and Head of Digital Delivery, AmBank, Malaysia

     

     

    Vishal Tulsian, President Director, Amar Bank, Indonesia

    Several state-owned banks and government entities are working on blockchain-based applications, and the country’s financial regulator, OJK, has even encouraged it’s use.
    •Can Indonesia fully embrace blockchain technology?
    •How are traditional financial players responding to the challenge from fintechs?
    •Where do blockchain technology service providers see growth and potential in Indonesia?

     

    Victor Alexiev, Head of Citi Ventures APAC, Citi Bank, Singapore

    • The role of digital and changing channel dynamics
    • Sustaining transformation, relevant and long-lasting payment solution.
    • What are we expecting to happen to the unbanked segment of the population in rural areas, where bank branches and ATMs are absent?
    • Technology opportunities in the financial industry.

     

    Sugumar Munisamy, Senior Vice President and Head of Digital Delivery, AmBank, Malaysia, AmBank, Malaysia

    12:45 pm - 02:00 pm
    Networking Luncheon

    • The roadmap of the banking industry from brick and mortar to digital implementation.
    • Where do you see incumbents heading in the next few years in the banking industry

    Panellist:

     

    Michel Hamilton, Chief Strategic Planning & Project Management Officer, Maybank, Indonesia

     

     

    Sugumar Munisamy, Senior Vice President and Head of Digital Delivery, AmBank, Malaysia

    • The good deeds of data analytics in banking.
    • Building a better bond between banks and customers.
    • Challenges in using existing data to identify customers’ preferences.

     

    Sonny Supriyadi, Senior Vice President – Head of Pricing and Data Analytics, Maybank, Indonesia

    03:30pm - 04:00pm
    Evening Break

    • How banks improve their banking through Digital Transformation.
    • Case studies on the changes gone through by the bank.
    • What is in store for the future of digital banking?

     

    Neni Veronica, Senior Vice President, Head of digibank Partnership, Consumer Banking Group, PT Bank DBS Indonesia

    04:30 pm
    End of Day One, BankTech Asia - Jakarta Series
    08:00am - 09:00am
    Registration
    09:00am - 09:10am
    Chairperson Remarks

    • How does open API influence financial institutions?
    • Choosing the compatible model.
    • Targeting on suitable banking area which could support the agenda.

     

    Antonius Ketut D, Director of Compliance and Risk Management, Panin Bank, Indonesia

    • Initiatives on strategic partnerships.
    • What’s needed on the talent front to compete with start-ups and with fintech companies?
    • Tech-therapy among leaders across the organization for a customer-focused initiative.

    Moderator: 

     

    Rianto Notosantoso, Senior Vice President and Head of CFS Transaction Banking Sales, Maybank, Indonesia

     

    Panellist:

     

    Victor Alexiev, Head of Citi Ventures APAC, Citi Bank, Singapore

     

     

    Roger Norton, Country Head of Transaction Banking, Standard Chartered, Sri Lanka

     

     

    Jessica Lam, Group Head of Strategy, WeLab + Board Member, Fintech Association of Hong Kong, China

    10:30am - 11.00am
    Morning Break

    • Recognising the digital challenges and impact of digital money to the society.
    • Influence retail banking and payment innovates technology, improve consumer behavior and regulation.

     

    Fandhy H. Siregar, Head of Internal Audit, PT Bank Resona Perdania, Indonesia

    • Technologies: workflow system, credit scoring, business intelligence, etc.
    • Operating model: from origination to collection.
    • Segment: wholesale and retail.

     

    Andreas Novio Tjendro, Head of Transformation Office, United Overseas Bank (UOB), Indonesia

    • Barriers to successful fintech collaboration.
    • Roadblocks to improved interoperability, and how to overcome them.
    • What does the future relationship of banks and fintechs look like?

     

    Jessica Lam, Group Head of Strategy, WeLab + Board Member, Fintech Association of Hong Kong

    12:45pm - 02:00pm
    Networking Luncheon

    • Growing trend among youth who intend to work from coffee shops by making it possible to open a bank account.
    • Reorientation of old business processes on digital-natives to reduce costs
    • Corporate development supports innovation, lean and agile.
    • Can banking organizations remain relevant in the future, or will they be replaced by fintech alternatives?

     

    Michel Hamilton, Chief Strategic Planning & Project Management Officer, Maybank, Indonesia

    • Pointing on instantaneous alerts of how much you spend and where give users greater visibility on their spending habits, and sophisticated AI software
    offers helpful real-time advice.
    • Focuses on helping the customers do more with their money by offering bespoke advice and personalised product recommendations on a
    customer-by-customer basis.
    • Emphasize on keeping the design of digital services simple & improve both chat and voice digital assistants.

    Moderator:

     

    Yulius Kurniawan, Head of Online Trading & Client Engagement, Maybank Kim Eng, Indonesia

     

    Panelists:

     

    Sugumar Munisamy, Senior Vice President and Head of Digital Delivery, AmBank, Malaysia

     

     

    Michael Tactria, Group Head Information Technology, PT. Bank Sinarmas Tbk, Indonesia

     

     

    Albertus Hendro, Vice President of Digital Banking Product Consumer Banking Group, PT Bank DBS Indonesia

    03:30pm - 04:00pm
    Tea Break

    • How does open API influence financial institutions?
    • Choosing the compatible model.
    • Targeting on suitable banking area which could support the agenda.

     

    Roger Norton, Country Head of Transaction Banking, Standard Chartered, Sri Lanka

    04:45 pm
    End of Day Two, BankTech Asia 2019 - Jakarta Series